Aicpa-cima Reviews

One star is too much.
The worse website i've encountered. Broken links, freezes, logs you out. The navigation and layout is awful. It's been no different in all these years and the fees keep going up.
This is week 2 and still not able to get through to anyone. Two invoices with no detail at over £350 on my account. I've emailed the help desk and no reply. Called 3 times. Frist time i was 5th caller. It never moved in over 10 mins. Second and third time i was 8 in the queue. It never moved. I was on for 45 mins.
I click on chat and it says for the 7th day running no operators to take the chat so you have to call.
Awful service and would not recommend.

CIMA have become a joke now.

Fortunately, my only interaction with them is to pay my annual subscription fee as they do nothing else worthwhile anymore.

The website is a mess with broken links everywhere and the telephone 'support' is non-existent.

When I called, an old-fashioned recorded voice told me that there were eight callers ahead of me. An hour of holding later, there were still eight callers ahead of me! I gave up at that point.

I'm starting to wonder whether it's even worth renewing any more, given the decline in standards.

Their website are absolutely dreadful, every year renewing membership cause so much stress as either crush or mega slow loading. They seems not intended to fix their issue despite asking for us to pay. I don’t mind paying but the website is not letting us pay and consume so much energy and time over one payment. unbelievable.

Same process every year. 30 mins staring at an egg timer with my browser freezing multiple times. All so I can pay £329 for exactly nothing. They’ve got a good scam going by convincing employers that their certification is worth something.

CIMA Global has the worst customer/student service that I have ever experienced. The consultants are useless, non committal and lie through their teeth. An extremely worrying portrayal of an institution who purports to have global renown. Useless email, useless chat service, useless call center.

Utterly ineffective customer service. No support for learners. Hypocritical in the values it promotes and has no interest in consumer rights of students.

It’s useless and so frustrating. The phone lines are always busy with poor quality lines and nor are the advisors aware of any answers to the queries. Overall, I have had such a poor service from CIMA customer service which is now led to a horrible delay to my PER submission.

I wouldn't recommend CIMA to anyone.
I tried to book my exam a week before the deadline but the website kept giving me error messages. So, I tried to use the chat service they have but it seems like that's never in use unless you want a bot to take you to a page that doesn't load. I tried calling (just after work hours) and got a message saying call back during work hours 9-5. Fair enough. So I left an email asking for help with booking my exam. No reply from the email (still no reply even now), so a few days later I try again. Website still has error messages, chat is still unmanned, send another email that doesn't get replied to and this time I call during work hours only to get the same message from before saying to call during work hours. I keep trying to call but keep getting the same message to call during work hours. The deadline comes and goes to book my exam after many more panic and stress filled attempts at all of the above.
The day after the deadline I call and someone answers, they say they can see the issues I had on the website and fix it straight away and that I'll be able to book exams now but not for the case study I want where I've already paid for the course and been revising for non stop over the past month, as the deadline has passed. So all that time and money is a complete waste. The person on the phone agrees to escalate it to a manager as they agree I couldn't book it through no fault of my own. The manager doesn't get back to me and so I call again the day after only to be told that there's nothing they can do as the deadline has passed, the manager has looked at it and says the same and that this time they're sorry but it's my fault because I've had lots of time to book it.
Overall a terrible experience that's left me so angry with the incompetence of CIMA. If you do plan to use CIMA then make sure you do everything at least a month in advance because the communication is useless.

Really love their web chat, such quick responses and friendly customer service reps.

Member for 20+ years in UK. Can't download a subscription invoice showing details. Login to website are flakey. Outdated information - North London area group cancelling meetings due to COVID to at least 30/06/2020 (now Jan 2022). Get spammed on a nearly daily basis with them trying to sell me some CPD course. All they've ever done is ask for subscriptions. Only a member as work requires a 'Chartered Accountant'.

I just sat my first exam for CIMA qualification.
I had a really bad experience from their supplier of the exam. When I go into Trustpilot I can see that the provider has one star at trustpilot based on over a thousand reviews.
CIMA how irresponsible of you to use a provider with such low rating and then leave to your students to fight this extremly poor level of service.
You are running a qualification that discusses business ethics, supplier reviews, social and digital responsibility and then you fail so utterly on all those points.

I had an awful experience today while sitting my P2 CIMA exam. The invigilator who performed the check in was way too unreasonable, even asked me to remove my tissue paper. During the exam which is extremely time pressured (1.5 min per question) and challenging, the invigilator interrupted me three times asking me to adjust my camera which one distracted me, two took at least 5 min of my time. 5 min for a CIMA exam can give you the 2 or three points to get to the pass mark. Also, when you are in the middle of a question and a screen pops up on top of your question, its not exactly exam environment, is it? CIMA has very high expectations from their students, the online exam from home is difficult enough anyway because you are not even allowed a pen and paper. But to be interrupted by the invigilator and not given the time back is terrible. CIMA should be aware of the quality of their ONLY test provider within the UK. I am nervous to sit my exam again and I would have to pay again of course. When I spoke to CIMA they don’t want to take any responsibility, saying its Pearson Vue who I have to contact. I disagree, as I think CIMA should also take responsibility for the actions of their test provider, as the quality they expect from their students should reflect the exam environment provided by them.

I've been with CIMA since last century, and I have never had a successful log in from the first time.
it looks like this is CIMA special offer for students with Eastern-European origin. Some kind of "F.. Off" cima "kindly" offers to demonstrate how much they need our knowledge and experience
The customer service line always dead, website is overloaded with unnecessary information, their distance exam system is good for prisoners, not for alive people

Unique love their service and they are very friendly love their service and output. Love from me great job